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Value Proposition
At OASIS® Floral Products we focus our products and services around you and what you value.
PRODUCT QUALITY: Less than 2 quality issues for every 1 million OASIS® Floral Foam bricks produced
What Makes OASIS® Floral Foam Bricks Your Best Choice?
✔ We are the only UK manufacturer to use a continuous foaming process to ensure quality.
✔ Every run of finished foam is tested twice for seven quality standards.
✔ Every carton has its own unique QC number to allow traceability.
✔ We guarantee that if you experience any quality issues, we'll refund or replace the product, no quibbles.
✔ Every incoming ingredient batch must pass five quality tests.
✔ OASIS® Floral Foam Bricks are the most readily available floral foam brick in the UK.
PRODUCT AVAILABILITY: During the last 12 months availability of our Top 500 best-selling products has been 92.26%
How We Do It
✔ Through close liaison with our customers and links within our industry, we are committed to delivering what is required.
✔ Early identification of industry trends.
✔ Global procurement team.
✔ Advanced global MRP (Material Requirement Planning) system.
✔ Stock levels and sales trends checked on a daily basis to mirror customer requirements.
Benefits To You
✔ High level of confidence when ordering from us that the most important products will be in stock.
✔ Confidence to purchase more products from us due to high in stock position, providing you with a convenient one stop shop for your purchases, which in turn saves you time and money.
✔ Your business benefits from being in stock of the important products all year round.
✔ Your customer's benefits by knowing you will have the products they require on a daily basis, positioning you as a reliable wholesaler.
ORDER ACCURACY: 98.46% of wholesale customer orders have been correctly picked during the last 12 months
How We Do It
✔ Two pick verification process, means every order is checked twice to ensure what you order is what you receive.
✔ 10% off all orders receive a further conformance check from our fulfilment centre administrator.
✔ We continually review and improve our pick and packing processes.
✔ We continually train and up skill our fulfilment centre operators.
Benefits To You
✔ No additional time spent checking and querying your delivery.
✔ In the rare instance of us getting it wrong we have a no quibble returns policy.
INVOICE ACCURACY: 99.61% of wholesaler invoices have been priced correctly during the last twelve months.
How We Do It
✔ Through our three monthly housekeeping practice we are committed to ensure pricing and contracts are up to date.
✔ Through our close communication with our external sales team we ensure to correct our system to manage any ad-hoc pricing changes.
✔ When pricing mistakes do occur the source of the problem is identified and resolved to ensure improvement in our internal processes and reduced recurrence of the issue.
Benefits To You
✔ You are charged the correct price for products received.
✔ You can process your invoice without having to check them.
✔ No additional time spent checking and querying each invoice.
DELIVERY: 96.21% of wholesale customers orders delivered by haulier have arrived in the agreed time
How We Do It
✔ We work with trusted haulier partners
✔ Our customer service team proactively monitor our parcel consignments with the aim of spotting any delivery problems before they are noticed by the customer
✔ Our warehouse operates a shift pattern to allow enough time for all orders to be picked, packed and dispatched within the expected time frame.
Benefits To You
✔ Delivery at a time that suits your business.
✔ Your time is valuable, we are able to get orders to you in an informed way, so you are not wasting time waiting for your delivery.
✔ Peace of mind that orders placed will be with you when expected.
✔ Regular, reliable orders means you can consider reducing your inventory.